Zendo comes with another service type made specially for customer requests that do not require payments. It’s called “free”.
The Free Service type gives you the ability to create forms to gather customer feedback, support tickets or questions before clients make a purchase. There is no need to switch apps to answer general inquiries.
STEP 1
Create A Service
Give the Service a name, choose a workflow, and select the Free Service type.
Each Service can have a unique, fully customizable Order Form that allows you to streamline data collection. Each form has its unique URL so you can link it to a button on your website. You can add an unlimited number of custom input fields.
Unlimited number of fields and distinct field types give you maximum flexibility.
Publicly Available
Make the order form accessible to non-registered users and gather requests through your website.
Drag & Drop
Build forms in no time with our easy to use drag and drop interface.
STEP 3
Organize In Service Catalog Or Connect To A Page
You can link to a Free Service from, for example, a support page or your knowledge base, and gather all customer requests in one place, no matter their purpose.
Once the form is filled out by your customer, a new Request will be created. Inside the Request you can communicate with your customer via a modern chat, send messages, exchange files, and much more.
(function() {
// Global page view and session tracking for UAEL Modal Popup feature
try {
// Session tracking: increment if this is a new session
// Check if any popup on this page uses current page tracking
var hasCurrentPageTracking = false;
var currentPagePopups = [];
// Check all modal popups on this page for current page tracking
if (typeof jQuery !== 'undefined') {
jQuery('.uael-modal-parent-wrapper').each(function() {
var scope = jQuery(this).data('page-views-scope');
var enabled = jQuery(this).data('page-views-enabled');
var popupId = jQuery(this).attr('id').replace('-overlay', '');
if (enabled === 'yes' && scope === 'current') {
hasCurrentPageTracking = true;
currentPagePopups.push(popupId);
}
});
}
// Global tracking: ALWAYS increment if ANY popup on the site uses global tracking
// Current page tracking: increment per-page counters
if (hasCurrentPageTracking && currentPagePopups.length > 0) {
var currentUrl = window.location.href;
var urlKey = 'uael_page_views_' + btoa(currentUrl).replace(/[^a-zA-Z0-9]/g, '').substring(0, 50);
var currentPageViews = parseInt(localStorage.getItem(urlKey) || '0');
currentPageViews++;
localStorage.setItem(urlKey, currentPageViews.toString());
// Store URL mapping for each popup
for (var i = 0; i < currentPagePopups.length; i++) {
var popupUrlKey = 'uael_popup_' + currentPagePopups[i] + '_url_key';
localStorage.setItem(popupUrlKey, urlKey);
}
}
} catch (e) {
// Silently fail if localStorage is not available
}
})();
