The Next Generation Of Client Portal Software​
- No bullshit pricing
- Free forever plan
- No credit card required
Your customers get access to one place where they can communicate, order services, share files, approve quotes, process payments, and much, much more.
Customize Zendo to make it your own with white-labeling features.
Decrease the number of communication needed to keep customers up to date. Use Statuses, Custom Fields and Quote States to indicate the progress of each request or quote.
All the information is stored in a Client Profile, easily accessible by your team and your clients.
Your customers can quickly retrieve files that you shared with them — no more going through email to find & forward the same file multiple times.
Your Service Catalog is always close by. When your customer wants to purchase a new service from you or start a new conversation, it’s just a click away.
You Decide Who Can Join
Invite customers by email or let them register and submit requests through the order forms.
Impersonate Clients
Easily impersonate a customer to, for example, submit a request on their behalf.
Engage Clients With Notifications
Your clients won’t miss a thing — no more waiting days for answers to important questions.
Client Portal Software simplifies the communication process between a client and a business by keeping both sides updated at all times and giving them access to a platform with all the essential documents and information needed to solve or track any request.
No more back and forth email exchanges, no more looking through your email inbox for the file you need ASAP, and no more delays in answering your clients’ questions.
A good Client Portal should let you access all the must-have features, grouped in such a way to be as intuitive as possible. Zendo features include:
- Customizing your Service Catalog for every Service Type to receive the necessary information upfront. For example, you can add a budget, urgency, or any other required field.
- Create and sell services. Choose from three distinct service types: Productized, Subscription, and Custom.
- Keep your clients updated at every step of the process via built-in statuses. Create unlimited number of statuses and customize them.
- Automate the boring stuff. Quotes, Invoices, and Payment Requests can be sent automatically by Zendo.
- Communicate with your client in a modern way through a real-time chat experience –no more emails, tickets and comments.
- Stay connected with your clients. Your clients can answer you by replying to email notifications. Event the Quotes and Invoices are emailed to them as PDFs.Â
- Working with clients has never been easier. Step into a modern communication hub and forget about the Reply All bullshit. No more emails, forwards, CCs, and BCCs.
- Store important information close by. Create an unlimited number of custom fields. They can be used for example, to track progress or gather additional information about a job or a customer.Â
- Offer the right payment method for your clients. Zendo supports instant payments (powered by Stripe) and bank transfers regardless of the service type.
- Payments on customer terms. Easily configure your services to support up-front, split, or on-delivery payments.
- Collect payments right in the communication feed. Zendo makes payments frictionless. Clients can pay you with just one click with Stripe checkout.Â
- Notify clients about pending payments. When a new payment request comes, a client will be notified to take action –no more chasing clients to collect payments.
- Everything is on the record. Client profile stores all the information about each of your customers. Their basic information, history, orders, and past requests are right there where you need them.
- List, Table or Kaban view of client requests and orders –see at a glance the history of clients interactions with you.
- Store important information close by. With Service workflows, you can create an unlimited number of custom fields. Use them to store important information about a service or request.
- Gather all the necessary data. Fully customize Order Forms for each Service. Add unlimited number of custom input fields.
You won’t need a tutorial, you won’t need an expert to set up the portal for you. See for yourself exploring the free forever plan of Zendo!
Client Portals have quite a number of benefits, especially for those of us who receive a significant number of requests, whether that’s estimate questions or support-dedicated inquiries.
The main benefits of using Client Portal Software include:
- Having a one-stop platform for everything you need to efficiently deal with the incoming clients’ Requests
- Keeping customer satisfaction at another level thanks to timely responses and frequent updates
- Effortless Request organization and categorization
- Easy document management and data sharing
- Time saving and on-hand information access for both your team and your clients
- Order page customization for keeping harmony with your website
Zendo offers three plans for its users that differ mainly when it comes to the scale of your team. There’s:
Dedicated for teams of up to two agents who are just starting out with their business
Perfect for teams of up to 100 agents who work within a business that's expanding
Tailored to fit your team’s needs and allows for an unlimited number of agents!
The prices differ depending on the plan you choose and whether you decide to pay on a monthly or annual basis.
- The Starter plan is forever free!
- The Growth plan comes up to $23 when paid on a monthly subscription basis and costs $19 per month when paid on an annual basis.
- Lastly, the price of the enterprise plan is individually estimated after contacting our team and tailoring Zendo to fit your needs perfectly.
Zendo will help you upload files, boost the client experience, simplify workflow and team collaboration, easily access shared documents and notes, and find all your previous clients and their profiles in one place.
Client Portal Software is a solution implemented to help businesses manage their clients’ requests, files, payments, and invoices, some even with in-built statuses and customizable features. Client portals may also have additional features, such as document management, collaboration tools, a knowledge base, digital signatures, and more.
Client Portal Software works as an electronic gateway giving you and your team access to all the essential information about your clients, their inquiries, as well as the statuses and updates to any of those queries. On the other hand, your clients have the possibility to log in and access their Requests with the current Statuses and any files shared with them.
Some Customer Portal Software, such as Zendo, also offer an option for your clients to choose not to use the platform while still being updated via email, which helps those who feel more comfortable not changing the communication channel.
Many businesses are now switching to using Client Portal Software to simply reduce the time needed to provide the service while enhancing the efficiency, instead of managing the clients’ requests, estimates, status updates, and payments individually via email.
Once the requests incoming from our clients become a little too much, choosing to use a Client Portal is the way to save the day and most importantly – a lot of time.
A Client Portal should include all the essential features that help businesses manage incoming requests and deal with them in the most professional and timely manner possible. These features may include file storage, message and note keeping, manual and automatic status update changes, customer profiles with registered history, different request types and sorting options, customizable service catalogs, white labeling options, as well as payments and invoicing options.
Some Client Portals come with eSignatures, others have video meetings, surveys and polls, document collaboration tools, a knowledge base, or a community forum. But the thing is — you may not need all of those options in place, so really think of your needs first.
No matter if you manage a small business or lead a whole enterprise, having an organized space to take care of any requests or queries your clients may have is the way to go.
So the answer is not really do you need a Client Portal, but rather which Client Portal should you choose since they vary with the features offered.
Of course, some businesses can function without a client portal, but that doesn’t mean that implementing one wouldn’t make things easier.
With a tailored Client Portal, you can forget about sending individual emails to your clients, hours spent looking for shared files and documents, and going through the previous emails for context each time an old customer decides to reach out again.
Instead, you’ll have an organized space with all the essentials to enhance customer experience at the tip of your fingers.
It may seem difficult to choose the best Client Portal Software since each and every one offers a different set of features and options.
So our tips for choosing the best Customer Portal Software is to:
- Research the options available
- Think of what YOU need
- Choose a Client Portal that meets those specific needs
Client Portals have a varied way of integrating and customizing them, with some being a WordPress plugin and others offering a ready-made solution that doesn’t require any installation.
With Zendo, the implementation is beyond simple. All you need to do is create an account, log in to the portal online, and access a customizable order page that will enable your clients to get in touch with you and your team. All the Requests sent via the shared order page will then be forwarded to your Zendo dashboard.
To access the customizable Service Catalog, log in to your Zendo account, find the left-hand panel, and head to Services, then click on ‘Service Catalog‘.
The Service Catalog will be available in the form of an easily implementable link. Simply customize the catalog to your liking, add any fields you find necessary, adjust the colors and images, add your logo, and preview your Service Catalog.
Once you find it perfect, implement it on your own website or share the link directly with your clients
