Faster response rate, reduced delays, and increased client satisfaction — that’s what Innovatiana was able to achieve with the help of Zendo.
After witnessing Innovatiana’s mounting success, we decided to reach out to them and discover how Zendo impacted their business, for the better. And you can hear about the experience yourself, right from the Innovatiana’s CEO:
Innovatiana’s Mission
Innovatiana, a French-Malagasy Impact Tech startup — founded in 2021 by Aicha Camille Jo — specializes in data labeling for Artificial Intelligence with an emphasis on ethical delivery. Creating healthy workplaces that respect all its employees, as well as upholding top-notch data annotation practices, makes Innovatiana stand out from its competitors, who don’t hold back from outsourcing the work on terms and conditions that aren’t always fair.
Challenges
Innovatiana can attest to challenges that come with a rapid growth of clients and their requests. While an increase in demand is always a good cause for celebration, those who are unprepared might find themselves in trouble.
Innovatiana diagnosed three main pain points in their business:
- Fragmented communication: lack of centralized communication between team members and clients led to scattered information, forcing team members to manually search up relevant data.
- Difficulty in tracking ongoing developments: use of many tools at once muddles the bigger picture, making it harder to monitor the situation or measure progress.
- Slow response time: clients had to stay patient while team members had to switch between tools to gather the right information before proceeding with the request, which made client satisfaction suffer.
It was clear that what Innovatiana needed was an all-in-one platform that could bridge the communication gap and serve as a reliable source of information. After a bit of Googling and positive reviews left by businesses struggling with similar challenges, Innovatiana found Zendo.
The platform’s intuitive design and ability to streamline these essential functions in one place made it the ideal choice to enhance our efficiency and overall workflow.
Life With Zendo
Now, besides delivering high-quality results, Innovatiana can focus on other parts of the business, which are no less crucial: customer service. With personalized support that responds to any inquiries instantly, clients can trust that they’re heard and understood by professionals.
And not only did individual service improve, but also the number of handled requests did increase — since team members could answer their current clients faster, they could also take on more cases.
On top of that, employees can enjoy the user-friendly interface, which makes client and service management a pleasant breeze.
We now have more time for interactions with our team, clients, and to focus on our branding and marketing efforts. Our daily operations are more organized, and our goals are clearer and more achievable.
Don’t underestimate the benefits that can come from investing in an all-in-one platform that can be used by both team member and clients — even little improvements in your daily work can amount to a huge difference in terms of saved money and time.
And in the meantime, if you ever find yourself in a need of data labeling services, choose a responsible and reliable company that takes their employees’ welfare into their heart. Check out their website and see for yourself what Innovatiana stands for!
