If you want to use Zendo to handle support tickets, create a new Request Type and choose the no payment option.
Create the Order Page
In the Order Page tab, you can create and customize the page that lists all your offered services. You can add a description, header image, and choose which Request Types should be visible to the clients.
Note: only the workspace owner can manage the Order Page.
Connect it to Your Page
You can share the Order Page with your clients in three ways:
By placing its link onto your website,
By connecting the email address of the Support Request Type to your already existing contact form,
By sending clients the direct link.
Customer Makes Contact
Once your client has access to the Order Page, they can fill out all the information and submit the form. This will automatically create a new Request in Zendo where the clients can pay for the service upfront. Now the ball is in your court!