Support Request
Every second matters!
Reply to your clients fast and deliver excellent support even faster
STEP 1
Set Up Your Support Request
If you want to use Zendo to handle support tickets, create a new Request Type and choose the no payment option.
STEP 2
Create the Order Page
In the Order Page tab, you can create and customize the page that lists all your offered services. You can add a description, header image, and choose which Request Types should be visible to the clients.
Note: only the workspace owner can manage the Order Page.
STEP 3
Connect it to Your Page
You can share the Order Page with your clients in three ways:
- By placing its link onto your website,
- By connecting the email address of the Support Request Type to your already existing contact form,
- By sending clients the direct link.
STEP 4
Customer Makes Contact
Once your client has access to the Order Page, they can fill out all the information and submit the form. This will automatically create a new Request in Zendo where the clients can pay for the service upfront. Now the ball is in your court!
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