With Zendo, all customer communication is stored in one place, no matter the source. Connect your email inboxes, contact forms, and other sources supporting Zapier (coming soon).
You don’t have to change the behavior of your users, they can still answer you from their inbox. For them, using Zendo is optional.
Working with your teammates on a customer request has never been that easy. Step into a modern communication hub and forget about the Reply All shit storm. No more emails, forwards, CCs and BCCs.
Create private notes right inside the client’s request to communicate internally about the task at hand. No more switching tools to discuss a task requested by a customer.
Add stakeholders as watchers so everyone has the same context. The best part is that watchers are free and do not count as seats.
Exchange files without limitations. They are all connected to client requests and the customer profile—no more digging through emails to retrieve a shared file from six months ago.
– Message Status,
– Edit / Delete Messages,
– Mark As Unread,
– Mentions (coming soon)