Learn how Zendo can help your customer support team excel at selling, delivering, and supporting top-notch services.
Connect different lead sources, don’t let anything fall through the cracks. Company website, or email, no matter the source, we got you covered.
Everyone on your team can see the full context. Add multiple teammates to the same request. No need to switch tools if they want to discus the request–just use notes.
We know firsthand how hard it is to run your own support team. After years of running an agency and struggling with busy-work we knew what tools we needed to serve our customers in an efficient & effective way.
By keeping things organized and centralized, Zendo reduces the amount of communication. Your clients do not have to ask for request progress. They can relay on build-in statuses.
Client profile stores all the information about each of your customers. Their basic information, history, and past requests are right there where you need them, so you never lose context.
Each request type can have an unlimited number of custom fields. They can be used any way you like. For example, to track the severity of the issue or gather additional information about requests or customers.
Add managers or supervisors as watchers so everyone has the same context. The best part is that watchers are free and do not count as seats.
Exchange files without limitations. They are all connected to client requests and the customer profile—no more digging through emails to retrieve a shared file from six months ago.
– Message Status,
– Edit / Delete Messages,
– Mark As Unread,
– Mentions (coming soon)
Zendo went a long way from an internal platform meant to bridge the gap between WordPress developers and their clients to an all–in–one universal tool perfect for small and medium businesses. But first, its first version was battle–tested by WPKraken and it surpassed everyone’s expectations.
Learn how to recognize if your business should invest in software and how to choose the best suited solution from those available on the market.